About
Highly skilled and results-oriented Field Service Engineer with a Bachelor's in Electrical and Electronic Engineering, specializing in medical electronics. Proven ability to enhance customer satisfaction by 50%, improve operational efficiency by 50%, and optimize equipment installation by 40%. Adept at complex medical equipment maintenance, technical training, and project coordination, consistently delivering high-impact outcomes in fast-paced environments.
Work
International Group for Medical Equipment (IGME), Siemens Healthineers
|Field Service Engineer (Customer Service Engineer)
Libya, Libya
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Summary
As a Field Service Engineer, I optimize medical equipment performance and ensure high customer satisfaction for Siemens Modalities through expert maintenance and installation.
Highlights
Increased customer satisfaction by 50% through effective maintenance and precise installation of Siemens Modalities (US, MR, CT) equipment.
Enhanced equipment installation efficiency by 40%, significantly contributing to timely project completions and reducing downtime for critical medical devices.
Trained and supervised new recruits and interns, boosting their performance by 50% through comprehensive technical guidance and hands-on mentorship.
Executed complex technical procedures including multiple magnet helium fillings, Coldhead replacements, tune-ups, shimming, and tube replacements, ensuring optimal functionality and longevity of medical equipment.
International College for Language Training
|English Language Instructor
Libya, Libya
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Summary
As an English Language Instructor, I design and deliver engaging lessons, significantly improving student language proficiency and test scores.
Highlights
Improved student test scores by 45% through the development and implementation of tailored lesson plans and focused exercises.
Conducted interactive lessons that increased student engagement by 50%, fostering a dynamic and effective learning environment.
Developed targeted writing and grammar exercises that resulted in a 30% improvement in students' overall language skills.
EeHSSE Sdn Bhd
|Intern
Malaysia, Malaysia
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Summary
As an Intern, I managed and completed projects, coordinated with suppliers, and delivered critical training, significantly enhancing operational efficiency and preparedness.
Highlights
Managed and successfully completed six projects, leading to a 50% increase in overall operational efficiency and project delivery.
Coordinated effectively with over 30 suppliers, reducing procurement time by 40% through streamlined communication and process optimization.
Prepared and delivered emergency evacuation training, increasing floor wardens' preparedness by 60% and enhancing overall safety protocols.
Education
MAHSA University
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Bachelor
Electrical and Electronic Engineering (Hons) with electives in Medical Electronics
Grade: 3.41
Courses
Modules: Radiology Equipment
Circuit Analysis
Power Electronics and Drives lab
Digital Signal and Image Processing
Dissertation: Advancement of Social Distancing Warning System using Microcontroller
Experience: Worked in the school's Medical Equipment lab, gaining knowledge about a large number of medical equipment
Awards
Bronze Medal for Best Project in Engineering, Science, and Technology Exhibition
Awarded By
MAHSA University
Awarded for the 'Smart Mailbox Home System' project at ESTE 21, recognizing innovation and technical excellence.
Silver Medal for Best Project in Engineering, Science, and Technology Exhibition
Awarded By
MAHSA University
Awarded for the 'Digital Humidity and Temperature Monitor and Control System' project at ESTE 19, demonstrating significant technical achievement.
Best Presenter Award
Awarded By
MAHSA University
Received among 20 participants at various international universities for the 'Digital Humidity and Temperature Monitor and Control System' presentation.
3rd Best Speaker
Awarded By
Libyan National Debate Championship
Ranked as the 3rd best speaker among 64 participants from diverse age groups and backgrounds, showcasing exceptional communication and argumentation skills.
14th Best Speaker
Awarded By
International: School Arabic Debate Championship
Ranked as the 14th best speaker among 240 participants from 62 countries, demonstrating strong public speaking and critical thinking abilities on an international stage.
Languages
Arabic
English
Malay
Certificates
ACUSON Ultrasound NX/Juniper/Redwood/Sequoia
Issued By
Siemens Healthineers Academy
Ultrasound P500 System Training
Issued By
Siemens Healthineers Academy
Compliance Information for Business Partners
Issued By
Siemens Healthineers Academy
Service Process Essentials for Ultrasound Distributor CSE
Issued By
Siemens Healthineers Academy
US Basic Knowledge Certification
Issued By
Siemens Healthineers Academy
MR Basic
Issued By
Siemens Healthineers Academy
Syngo Native
Issued By
Siemens Healthineers Academy
DICOM Introduction
Issued By
Siemens Healthineers Academy
MR Safety Knowledge Assessment
Issued By
Siemens Healthineers Academy
SHS Imaging Platforms - Theory of Operation
Issued By
Siemens Healthineers Academy
MR Essentials
Issued By
Siemens Healthineers Academy
Skills
Technical Skills
Microsoft Office Suite, MATLAB, 8085 Emulators, Radiology Equipment, Circuit Analysis, Power Electronics, Digital Signal Processing, Image Processing, Microcontroller Systems, Medical Equipment Maintenance, Siemens Modalities (US, MR, CT), Equipment Installation, System Tune-ups, Troubleshooting.
Programming Languages
C, Python.
Professional Skills
Customer Satisfaction, Technical Training, Project Management, Operational Efficiency, Supplier Coordination, Emergency Preparedness, Public Speaking, Debate, Lesson Planning, Student Engagement, Grammar Instruction.